Refund policy

Refunds & Returns Policy

At The Inner Circle Podcast, we want you to absolutely love your order — whether it’s a fluffy robe, a spicy romantasy game, or the coziest bookish PJs. While we take care to ensure everything arrives just right, here’s what to do if something isn’t quite perfect.

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Change of Mind

Please note: we do not accept returns or offer refunds for change of mind. As a small business, we hope you understand that each item is packed with care and made in limited quantities — so please choose carefully before placing your order.

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Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you’ve received the wrong item — we’ve got you! Just email us at hello@innercirclepodcast.com within 7 days of delivery with:

• Your order number
  

• A clear description of the issue
  

• Photos of the item and packaging
  
  

Once we assess the issue, we’ll either offer a replacement or refund (depending on the situation and stock availability).

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💳 Refunds (If Approved)

If a refund is approved for a faulty or incorrect item, we’ll process it back to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the item was faulty or sent in error.

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📦 Return Shipping

If an item needs to be returned due to a fault or error on our part, we’ll cover the cost of return shipping or send a prepaid label. If a return is approved for any other reason, shipping costs are the responsibility of the customer.

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If you have any questions, reach out to our team at hello@innercirclepodcast.com — we’re always happy to help!